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EID 2006 Vol. VI No.5Call Center: a Sunrise Industry?
de Castro, Jennifer C.

The call center industry is one of the country's bright prospects in the area of business process outsourcing. Growing by 100 percent in just one year (2003-2004) in terms of the number of employed people, its potential as a provider of jobs and dollar revenues for the Philippines is seen to become even better in the coming years. Read more.

keywords:business process outsourcing,call center
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